1. Shipping Methods and Costs:
- We offer various shipping options for delivery within Malaysia. The shipping costs and estimated delivery times for each option will be displayed at checkout.
- Free shipping may be available for orders above a certain value, as specified on our website.
2. Processing Time:
- Orders will be processed and shipped within seven (7) business days after payment confirmation. Business days exclude weekends and public holidays.
- Customized or personalized items may have longer processing times, which will be communicated at the time of purchase.
3. Shipping Confirmation:
Once your order is shipped, you will be able to view tracking information in your order page. You can use this information to track the status of your delivery.
4. Delivery Times:
- Estimated delivery times vary depending on the shipping method selected and the destination. While we strive to meet these estimates, actual delivery times may be affected by external factors beyond our control.
- We are not responsible for any delays caused by the shipping carrier, customs clearance processes, or unforeseen circumstances.
5. Delivery Address:
- Please ensure that your shipping address is accurate and complete. We are not responsible for deliveries to incorrect or incomplete addresses provided by the customer.
- If you need to change the delivery address after placing an order, please contact us as soon as possible. We may be able to make the necessary changes if the order has not yet been shipped.
6. Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address or failure to retrieve the package from the carrier’s facility within their specified timeframe, the customer will be responsible for any additional shipping charges to resend the package.
7. Lost or Stolen Packages:
- In the unfortunate event that your package is lost or stolen during transit, please contact our customer service. We will work with the shipping carrier to initiate an investigation.
- We are not responsible for packages that are confirmed as delivered to the correct address.
8. Shipping Restrictions:
Some items may have shipping restrictions or require special handling due to their nature. We will provide information about any such restrictions on our website.
9. Contact Us:
If you have any questions or concerns regarding delivery and shipping, please contact our customer service at:
- Email: enquiry.qmpharmacy@gmail.com
- Phone: 011-2902 6722
- Address: B-4-17, Aurora Place Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 W.P. Kuala Lumpur.
10. Changes to Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.
