Thank you for choosing QM Pharmacy for your healthcare and wellness needs. This Order & Payment Policy outlines the terms and conditions related to placing orders and making payments on our online platform.
1. Placing Orders:
- To place an order, browse our product categories and select the items you wish to purchase. Add the items to your shopping cart and proceed to checkout.
- Ensure that the information you provide during the checkout process is accurate and complete, including your shipping address and payment details.
- By placing an order, you acknowledge that you have read and agreed to our Terms of Use and Privacy Policy.
2. Prescription Medications:
- We offer a selection of prescription medications. To purchase prescription products, you will need to provide a valid prescription from a licensed healthcare professional. Our team will review the prescription before processing your order.
- Our team will review the prescription before processing your order. We reserve the right to decline the order if the prescription suggested you are not suitable.
3. Payment Methods:
- We are using iPay88 as our payment gateway, the platform accepts:
- Credit and debit cards (Visa, MasterCard, UnionPay.)
- FPX B2C
- E-Wallet (Grabpay, Touch n Go, Mcash, Boost, ShopeePay etc)
- Your payment information is securely processed using encryption technology to protect your data.
4. Pricing and Charges:
- The prices displayed on our website are in Ringgit Malaysia(RM) and are inclusive of applicable taxes, unless otherwise stated.
- Shipping charges will be added to your order total based on the shipping method and destination you select during checkout.
5. Order Confirmation:
- After placing an order, you will be able to view your order details, including the items purchased, quantities, total amount, and delivery status.
- If you are unable to view your order details, please do not hesitate to contact our customer service.
6. Cancellation and Changes:
- Once an order is placed, it cannot be canceled or modified. If you need to make changes or cancel an order, please contact our customer service immediately, and we will assist you to the best of our ability.
7. Order Processing:
- Orders will be processed within seven (7) business days after payment confirmation. Business days exclude weekends and public holidays.
8. Refused Orders:
- We reserve the right to refuse or cancel any order for any reason, including but not limited to: unavailable products, inaccuracies in product descriptions or prices, suspicious activity, or violation of our policies.
9. Contact Us:
If you have any questions or concerns regarding our Order & Payment Policy, please contact our customer service at:
- Email: enquiry.qmpharmacy@gmail.com
- Phone: 011-2902 6722
- Address: B-4-17, Aurora Place Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 W.P. Kuala Lumpur.
10. Changes to the Policy:
We reserve the right to modify or update this Order & Payment Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.
