1. General Information:
QM Pharmacy is an online platform that offers a wide range of pharmaceutical products, over-the-counter medications, health and wellness products, and more. We aim to provide convenient access to healthcare products from the comfort of your home.
2. Ordering and Shopping:
QM Pharmacy is an online platform that offers a wide range of pharmaceutical products, over-the-counter medications, health and wellness products, and more. We aim to provide convenient access to healthcare products from the comfort of your home.
Yes, we offer a selection of prescription medications. To purchase prescription products, you will need to provide a valid prescription from a licensed healthcare professional. Our team will review the prescription before processing your order.
Once your order is shipped, you will be able to see tracking number in your order page. You can use this tracking number on the courier service website to monitor the status and estimated delivery date of your package.
3. Shipping and Delivery:
We offer various shipping options within Malaysia (West/East). The shipping costs and estimated delivery times will be displayed at checkout. Delivery times vary based on the shipping method selected and your location.
Currently, we only offer shipping within Malaysia. We do not offer international shipping at this time.
If your package is delayed or lost in transit, please contact our customer service. We will work with the shipping carrier to investigate and resolve the issue.
4. Payment and Security:
We are using iPay88 platform as our payment gateway, you can use Credit Card, FPX B2C, or e-Wallet (GrabPay, Touch n’ Go etc) to make your payment.
Yes, we take the security of your payment information seriously. Our website uses secure encryption to protect your data during the payment process.
5. Returns and Refunds:
We accept returns within seven (7) days of delivery for eligible items. Please refer to our Return & Refund Policy for detailed information.
If you’re eligible for a refund, please contact our customer service. We will guide you through the refund process based on the reason for the return.
6. Contact and Support:
You can reach our customer service team by email or contact no. during our business hours Mon-Fri (8:30am-6:30pm). We are here to assist you with any questions or concerns.
Email: enquiry.qmpharmacy@gmail.com
Phone: 011-2902 6722
Address: B-4-17, Aurora Place Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 W.P. Kuala Lumpur.
Yes, we have licensed pharmacists on our team who can answer your medication-related questions. Please feel free to contact us with any queries during the business hours.
